You have the right to cancel and return your order (or part of it) without the need to justify your decision.

Order return

If you decide to return any product purchased from our store, it is necessary to inform us within 14 days from the receipt of the respective product. If the 14th day falls on a non-working day, you have the next working day to notify us of your decision.

Please send an email to office@vitalore.eu to inform us of your decision to return the order. For this, you can either complete and attach our return form to your email (which you can request via email), or you can directly mention the following information in the email:

The item(s) you want to return (mention “all” if you want to return the entire order)
Order date
Receipt date
Name (mention the name to which the order was sent).

After receiving our confirmation, you have 14 days to return the product to us. It is not necessary for the product to reach us within this 14-day period, as long as you can prove that you shipped it within the first 14 days.

Please return the order to our official address below.
When making the return, please request a shipping confirmation from the courier company.
Please return the products in their original packaging.

We will refund the order within 14 days of receiving the returned products. Warnings:

Please note that if the returned product is part of a larger order, we will not refund the initial shipping fee.
We will only refund the standard shipping fee, even if you opted for express delivery, we will refund the equivalent of the standard shipping fee.
The return shipping fee will not be refunded. Refunds will be processed using the same method as the original payment (e.g., but not limited to, credit card, PayPal, or gift card). An exception may be made to this provision if you have agreed with us on an alternative refund method.
Please be aware that you may be held responsible for the decrease in the product’s value if it is clearly damaged due to your negligence.

Can any item be returned under any conditions?

All products can be returned intact, complete, undamaged and unused. Please note the following:

To be returned, supplements must be unopened and the seal intact for food safety reasons.
To be returned, linen items must be in unopened packaging for hygiene reasons.
Clothing items must be intact, with labels attached.
Only items purchased through this website can be returned. Vitalore products purchased from another point of sale must be returned to that retailer.

Return of damaged products

Please return your order to the return address below.

Please send us confirmation of your shipment. You can do this by e-mail to office@vitalore.eu

Upon receipt of the returned order, we will either refund the value of the returned goods or send you a new parcel to replace the damaged goods within 2-4 working days. In the case of a refund, we will refund the full amount of the order, including return postage, within 2 working days* of receipt of the return. Working days are Monday-Friday.

Please note that if the returned product is part of a larger order, we do not refund the original shipping fee.

*Please note that depending on your bank and your payment service provider, it may take a few days before the refund actually reaches your account.