WHERE IS MY ORDER?

Check your order status

If you have created an account on our website, you can check the status of your order at vitalore.eu/account. If you do not have an account yet, create one (using the same link). Make sure to use the same email address where you receive order confirmations.

Check your email

After your order is shipped, you will receive an email with the order tracking code. If you haven’t received the email or the tracking code isn’t working, please send us an email at office@vitalore.eu .Also, check your Spam folder to ensure that the emails are not marked as spam.

SHIPPING AND FEES

We apply the following shipping fees:

DELIVERY IN ROMANIA

For deliveries in Romania, please visit the official Vitalore Romania website: www.vitalore.ro

DELIVERY IN THE EUROPEAN UNION

Delivery fee is: 20euros.
Free delivery for orders over 100 euros.
Delivery time is 4-7 working days.

INTERNATIONAL DELIVERY

Delivery fee is: 30euros.
Free delivery for orders over 200 euros.
Delivery time ranges from 7 to 20 working days.

When will my order be shipped?

Orders placed on working days before 14:00 are delivered on the next working day. Orders placed after 14:00 or on non-working days are processed on the next working day. Working days are Monday to Friday.

I don’t see my country as an option for delivery

If you reside in a country that can’t be chosen from the shipping address list, you can contact us via email to manually check the shipping price and to see if we can make a custom order to your address.