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Privacy Policy

VITALORE IMPEX SRL (“we,” “us,” or “our”) operates the website www.vitalore.eu (“Service”).

This page contains information regarding our policies on the collection, use, and disclosure of personal data when you use our Service.

We will not use or share your data, except as provided in this Privacy Policy.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of data in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this policy have the same meanings as in the Terms and Conditions section accessible on www.vitalore.eu

Data Collection and Use

When using our Service, we may ask you to provide certain personal data that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, and other data (“personal data”).

  • Name and surname
  • Phone number
  • Email address
  • Billing address
  • Delivery address
  • Data related to how you use the website (e.g., your behavior, preferences, and habits within the domains)
  • As well as any other categories of data you provide directly in the context of creating a user account, placing an order through the website, or in any other way resulting from the use of the website.

If you choose to create a user account on the website using your Facebook or Google account, the following public profile data displayed by those applications will be processed: username and email address.

In case you choose to create a user account just before completing an order for a product available on the website, your email address will be requested, and an account will be automatically created based on that.

If you are a visitor to the website, it will process the personal data you provide:

  • Directly in the context of using the website, such as the data you provide in the contact/questions/complaints section when you contact us in this manner.
  • Indirectly, data such as: IP address, browser used, browsing duration, search history, operating system used, language, and pages viewed, complete URLs, click sequences to, through, and from our website, information or products viewed/searched, duration of visits on specific pages, information about interaction with the pages (e.g., scrolling, clicks, mouse movements), user behavior data.

The purposes and legal basis for processing are as follows:

  1. If you are a customer of the website, your personal data is processed as follows:
  • For performing the contractual relationship between you and us, including order acceptance, validation, shipment, and billing, informing you about the status of your order, handling product returns, and so on

Legal Basis: The processing of your data for this purpose is based on the contract concluded between you and us, as defined in the Terms and Conditions at https://vitalore.eu/terms-and-conditions/ . Providing your personal data is necessary for the execution of this contract. Refusing to provide data may result in the inability to conduct contractual relationships between you and us.

  • For fulfilling legal obligations related to the services provided through the website, including tax and archiving obligations.

Legal Basis: The processing of your data for this purpose is necessary due to legal obligations. Providing your data for this purpose is necessary. Refusing to provide data may result in the inability to comply with legal obligations and thus an inability to provide services through the website.

  • For marketing activities, including the transmission of commercial communications regarding products and services offered us via distance communication means (email, SMS).

Legal Basis: The processing of your data for this purpose is based on your consent if you choose to provide it.

You can provide your consent for data processing for this purpose by ticking the appropriate box at the time of creating your account or later in the “My Account” section.

To unsubscribe from receiving such commercial communications, you can use the option at the end of each email/SMS containing commercial communications. Additionally, you can rectify, delete, or modify your data as per your preference by sending a written notification through official communication channels – vitalore.eu/contact

Providing your data for this purpose is voluntary. Refusing to provide consent for data processing for this purpose will not have negative consequences for you.

  • For various analyses, reporting on the functioning of the website, creating consumer preference profiles, mainly to improve the customer experience on the site.

Legal Basis: The processing of your data for this purpose is based on the legitimate interest of Vitalore Impex in continuously improving the customer experience on the site. Providing your data for this purpose is voluntary. Refusing to provide data for this purpose will not have negative consequences for you.

  1. If you are a visitor to the website www.vitalore.eu (Vitalore Impex SRL), your personal data is processed as follows:
  • For marketing activities, including the transmission of commercial communications via distance communication means (email, SMS) regarding the products and services offered by Vitalore Impex SRL through the website.

Legal Basis: The processing of your data for this purpose is based on your consent if you choose to provide it.

You can give your consent for processing data for this purpose by checking the appropriate box in the newsletter subscription form available on the website.

For unsubscribing from receiving such commercial communications, you can use the option at the end of each email/SMS containing commercial communications.

Providing your data for this purpose is voluntary, and refusing to provide consent for processing your data for this purpose will not have negative consequences for you.

  • For handling complaints, grievances, and to monitor traffic and improve the experience provided on the website.

Legal Basis: The processing of your data for this purpose is based on the legitimate interest of www.vitalore.eu (Vitalore Impex SRL) to ensure the correct functioning of the website and to continuously improve the experience of website visitors, including addressing various comments, questions, or complaints.

Providing your data for this purpose is voluntary. Refusing to provide data for this purpose will not have negative consequences for you.

Duration of Data Processing

We will process your personal data for as long as necessary to achieve the processing purposes mentioned above.

If you are a customer, we will process your data for the entire duration of the contractual relationship and subsequently in accordance with legal obligations (e.g., for financial and accounting documents, the legal retention period is 10 years from the end of the financial year in which they were drawn up).

In the case that you are a customer and choose to delete your user account, you can initiate an account deletion request through official communication channels (vitalore.eu/contact/). Along with the deletion of your user account, we will interpret this action as your choice to unsubscribe from receiving commercial communications informing you about products and services offered through the website.

In this regard, if you choose to delete your user account, we will no longer send you such emails and/or SMS messages, and you will lose access to your order history.

However, we want to inform you that deleting your account does not automatically result in the deletion of your personal data.

If you do not wish your personal data to be further processed or if you wish to have your data deleted, you can exercise the rights detailed below.

If you request the deletion of your account, but there is at least one active order on that account, the account deletion request can only be recorded after the products have been delivered and the last active order has been completed.

If you withdraw your consent for data processing for marketing purposes, the processing of your personal data for this purpose will cease, without affecting the processing carried out based on your consent before its withdrawal.

Disclosure of Personal Data

We do not rent or sell your personal data to third parties.

Besides the data controller, in certain situations, data may be accessible to third parties such as service providers, transportation operators, hosting providers, IT companies, designated as authorized persons by the data controller if necessary. These entities are contractually obligated to maintain the confidentiality of the data and use it exclusively for the purpose for which it was provided.

Additionally, we may disclose your personal data to central/local public authorities in the following exemplified cases:

  • for administering the website
  • in situations where such communication is necessary for the awarding of prizes or other benefits to the data subjects, obtained as a result of their participation in various promotional campaigns organized by Vitalore Impex SRL through the website;
  • for maintaining, personalizing, and improving the website and the services carried out through it
  • for conducting data analysis, testing and research, monitoring usage and activity trends, developing security features, and user authentication
  • for sending marketing communications, within the conditions and limits prescribed by law
  • when the disclosure of personal data is provided by law, etc.

Transfer of Personal Data
Personal data provided to Vitalore Impex SRL may be transferred outside of Romania, but only to states within the European Union.

Your Rights

In accordance with data protection legislation, as data subjects, you have the following rights:

  • Right to Information: You have the right to receive details about the data processing activities carried out by Vitalore Impex SRL, as described in this document
  • Right to Access Data: You have the right to obtain confirmation from Vitalore Impex SRL regarding the processing of personal data, as well as details about the processing activities, such as how the data is processed, the purpose of processing, recipients or categories of recipients of the data, etc.
  • Right to Rectification: You have the right to obtain the correction, without undue delay, by Vitalore Impex SRL of inaccurate or unjustified personal data, as well as the completion of incomplete data.
  • Right to Erasure (“Right to Be Forgotten”): This applies under certain conditions. Following a request for data erasure, Vitalore Impex SRL may anonymize this data (thus removing its personal nature) and continue processing for statistical purposes.
  • Right to Restriction of Processing, under certain conditions.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have this data transmitted by Vitalore Impex SRL to another data controller, provided the legal conditions are met.
  • Right to Object:
    – In relation to processing activities, it can be exercised by sending a request as indicated below;
    – At any time, on grounds relating to your particular situation, you may object to personal data concerning you being processed based on the legitimate interest of Vitalore Impex SRL or for public interest, except where Vitalore Impex SRL demonstrates compelling legitimate grounds for processing that override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims;
    – At any time, free of charge and without justification, you may object to personal data concerning you being processed for direct marketing purposes.
  • Right Not to Be Subject to Automated Individual Decision-Making: The right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or significantly affects you.
  • Right to Lodge a Complaint with the National Supervisory Authority for Personal Data Processing or competent courts, as necessary.

For any additional questions regarding how personal data is processed or to exercise the above-mentioned rights, please contact us at the email address: office@vitalore.eu

Access Data

We may also collect data that your web browser sends whenever you access our Service (“Access Data”). Access Data may include information such as your computer’s Internet Protocol address (“IP address”), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

By using our website, you (the visitor) agree to have your IP address processed by third parties to determine your location for currency exchange purposes. You also agree to store the selected currency in a session cookie in your web browser (a temporary cookie that is automatically deleted when you close your web browser). We do this to keep your selected currency and prevent it from changing while you browse our site, enabling price conversion into your local currency (the visitor’s).

By providing my phone number and/or email address, I electronically consent to the use of automated means by VITALORE IMPEX SRL (www.vitalore.eu) to repeatedly send me messages by phone/email. We use an SMS messaging transmission platform subject to the terms and conditions outlined below. By selecting the option regarding marketing communications and SMS notifications, you agree to the Terms and Conditions.

By entering your phone number on the order checkout page and initializing a purchase, by subscribing through our subscription form, or through a keyword, you consent to receive SMS notifications (related to your order, including cart abandonment reminders) and marketing offers via SMS. You understand that making a purchase is not conditioned upon receiving consent.

Your phone number, name, and purchase data will be used to send you targeted marketing messages and notifications. When sending SMS messages, your phone number is transferred to an SMS gateway responsible for message delivery.

If you wish to unsubscribe and no longer receive marketing messages and SMS notifications, reply with “STOP” to any message sent by us or use the unsubscribe link provided in any of our messages. You understand and agree that alternative opt-out methods, such as using other words or sending requests, will not be considered acceptable opt-out methods. You may be charged for messages and data rates.

For any questions, please send us a message with the text “HELP” to the number from which you received the messages. You can also contact us for additional information. If you wish to unsubscribe, please follow the procedure above.

In addition, we may use third-party services such as Google Analytics that collect, monitor, and analyze this type of data to enhance the functionality of our Service. Third-party service providers have their own privacy policies governing the use of this data.

Cookie modules

Cookie modules are files containing a small amount of data, which may include a unique anonymous identifier. Cookies are sent to your web browser from a website and are stored on your computer’s hard drive.

We use cookies to collect data. You can set your web browser to block all cookies or to notify you when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain parts of our website or service.

Behavior-Based Remarketing

VITALORE IMPEX SRL (www.vitalore.eu) uses remarketing services to provide you with advertising content on third-party websites after you have accessed our service. We and our third-party providers use cookies to create, optimize, and deliver advertising content based on your previous interactions with our service.

Google

The Google AdWords remarketing service is provided by Google Inc.

You can disable Google Analytics for Display Advertising (Google Analytics ads on the web) and customize advertising content on the Google Display Network through the Google Ad Settings page: www.google.com/settings/ads

Additionally, Google recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout for your web browser. This add-on allows visitors to prevent their data from being collected and used by Google Analytics.

For more information about Google’s privacy procedures, please visit the Google Privacy & Terms web page: www.google.com/policies/privacy

Facebook

The Facebook remarketing service is provided by Facebook Inc.

For more information regarding interest-based advertising from Facebook, please visit this page: www.facebook.com/help/164968693837950

To disable Facebook’s interest-based advertising, follow Facebook’s instructions: www.facebook.com/about/ads/#568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt out of advertising content from Facebook and other participating companies through the Digital Advertising Alliance in the US at www.aboutads.info/choices or the European Interactive Digital Advertising Alliance in Europe at www.youronlinechoices.eu or by using your mobile device settings.

For more information about Facebook’s privacy procedures, please visit the Facebook Data Policy: www.facebook.com/privacy/explanation

Service Providers

We may use third parties, individuals, or entities to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used.

These third parties only have access to your personal data to carry out these activities on our behalf, and they are obliged not to disclose or use them for any other purpose.

Communications

We may use your personal data to contact you for the purpose of sending newsletters, marketing or promotional materials, and other information that may interest you. You can unsubscribe from receiving any or all of these communications using the unsubscribe link or by following the instructions provided in any of the emails we send.

Security

We prioritize the security of your personal data, but please be aware that no method of data transmission over the internet, or electronic data storage, is 100% secure. Although we make every effort to use commercially acceptable means to protect your personal data, we cannot guarantee their absolute security.

Data Transfer

Your data, including personal data, may be transferred – and stored – on computers outside your state, province, country, or administrative territorial area, where data protection legislation may differ.

If you are outside the European Union and choose to provide us with information, please be aware that we transfer and process the information, including personal data, in the European Union and Romania.

Your agreement with this Privacy Policy, followed by the provision of information, constitutes your agreement to transfer them.

Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a link to a third party, you will be directed to that third party’s site. We recommend that you review the privacy policy of each site you visit.

We have no control and assume no responsibility for the content, privacy policies, or procedures of any third-party sites or services.

Ensuring Confidentiality Regarding Children

Our service is not intended for individuals under the age of 18 (“children”).

We do not knowingly collect data that could identify individuals under 18. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under the age of 18 without verifying parental consent, we will take the necessary steps to remove such data from our servers.

Changes to the Privacy Policy

The privacy policy may be updated periodically. We will inform you of any changes by posting the new privacy policy on this page.

We recommend checking the privacy policy periodically to see if any changes have occurred. Changes to this privacy policy take effect upon publication on this page.

Contact

If you have any questions about this privacy policy, please contact us via email: office@vitalore.eu or by phone: +40799078437

VITALORE IMPEX SRL
Main Street, No. 52, Cladova Village,
Păuliș Commune, Arad County, 317232

How to Contact the Relevant Authority

– Romanian National Authority for Personal Data Processing Supervision
Email: anspdcp@dataprotection.ro // dpo@dataprotection.ro
Address: 28-30 G-ral. Gheorghe Magheru Blvd., Sector 1, Postal Code 010336, Bucharest, Romania
Central Telephone: +40.318.059.211 // +40.318.059.212

– The European Online Dispute Resolution platform
https://ec.europa.eu/consumers/odr/

Without prejudice to your right to contact the supervisory authority at any time, please contact us in advance, and we promise to make every effort to resolve any issues amicably.